Redgate Furniture Privacy Policy

1. Collection of Personal Data

1.1 What Constitutes Personal Data?

1.2 How We Collect Personal Data

• Voluntarily Provided Data: This includes information you actively share with us to use our services, such as:
  • Full name, email address, and phone number (for account creation, order updates, and support).
  • Billing address and shipping address (to process furniture deliveries and payment).
  • Payment information (e.g., credit card details, payment method) (to complete purchases securely).
  • Additional details (e.g., furniture preferences, assembly requirements) shared when submitting inquiries or custom requests.
    You typically provide this data when creating an account, placing a furniture order, contacting customer support, or signing up for our newsletters (e.g., new collection announcements, furniture care tips).
• Automatically Collected Data: When you interact with our website or services, we may automatically gather certain information to improve your experience, including:
  • Device details: IP address, browser type and version, operating system, and device model.
  • Usage data: Pages visited (e.g., furniture category pages, product detail pages), time spent on our platform, clicks, and interaction with features (e.g., "save to wishlist," "compare products").
  • Location data: If you grant permission, we may collect approximate location data to suggest region-specific services (e.g., local delivery options for large furniture).
  • Diagnostic logs: Technical data to identify and fix issues (e.g., website loading errors, payment processing glitches).

2. How We Use Your Personal Data

• Deliver and optimize services: Process your furniture orders, arrange safe delivery (including coordinating with logistics partners for large items), update you on order status (e.g., "shipped," "out for delivery"), and improve our website functionality (e.g., streamlining the furniture browsing or checkout process).
• Communicate with you:
  • Respond to your questions (e.g., furniture dimensions, material care) or support requests (e.g., assembly issues, delivery delays).
  • Send important updates: Policy changes, account notifications, or order-related alerts (these are non-marketing and necessary for service delivery).
  • Share marketing materials: Promotions for new furniture collections, exclusive discounts, or furniture care guides—you can opt out of marketing communications at any time (see Section 7 for how to exercise this right).
• Provide targeted experiences: Use your browsing or purchase history (e.g., interest in sofas, dining sets) to show you relevant furniture recommendations or advertisements—only if you have given explicit consent to this use. You may withdraw consent at any point.

3. Cookies and Similar Technologies

• Cookies: Small text files stored on your device to remember your preferences (e.g., saved shipping addresses, language settings) and track browsing behavior (e.g., which furniture categories you explore).
• Web beacons: Tiny images to measure the effectiveness of our content (e.g., whether you open a furniture marketing email) or ads.

4. Sharing of Your Personal Data

• Trusted third-party partners: We share data with partners who assist us in delivering furniture-related services, including:
  • Payment processors (e.g., to securely handle credit card transactions for furniture purchases).
  • Logistics and delivery providers (e.g., to coordinate furniture shipping and provide delivery updates).
  • Customer support tools (e.g., platforms to manage your inquiries about furniture assembly or returns).
    These partners are contractually prohibited from using your data for their own marketing purposes unless you have separately consented to this.
• Legal or regulatory requirements: We may share data with government authorities, regulatory bodies, or legal entities if required by law (e.g., in response to a court order, subpoena, or tax obligation) or to protect our legitimate interests (e.g., during business restructurings, or to address fraud related to furniture orders).

5. Compliance and Security

• Regulatory compliance: We adhere to applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and relevant Polish data protection laws (consistent with our registered location).
• Security measures: We implement robust safeguards to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction, including:
  • Encryption of sensitive data (e.g., payment information, shipping addresses).
  • Firewalls and access control protocols (to limit internal access to your data).
  • Secure data storage centers (with regular security audits).
    However, no method of data transmission or storage is 100% secure—we cannot guarantee absolute security, but we continuously update our measures to mitigate risks.

6. Children’s Privacy

7. Your Rights Regarding Personal Data

• Right to access: Request a copy of the Personal Data we hold about you (e.g., your order history, saved addresses).
• Right to correction: Ask us to update or correct inaccurate or incomplete data (e.g., a misspelled name or outdated shipping address).
• Right to deletion: Request that we delete your Personal Data (subject to legal or contractual obligations that require retention—e.g., tax records for furniture purchases).
• Right to data portability: Receive your data in a structured, machine-readable format (e.g., CSV file) to transfer to another service provider (e.g., if you switch to a different furniture retailer).
• Right to restrict/object to processing:
  • Request that we limit how we use your data (e.g., pause marketing communications).
  • Object to processing that is not necessary for service delivery (e.g., targeted furniture ads).

8. Third-Party Links

• Social media platforms (e.g., Instagram, Pinterest—for sharing furniture inspiration).
• Payment gateways (e.g., PayPal—for secure transactions).
• Furniture care resources (e.g., manufacturer guides for fabric cleaning).

9. Data Retention

• Order-related data: Retained for the duration of your order (from purchase to delivery) plus 7 years (to comply with tax and legal record-keeping obligations for furniture sales).
• Account data: Retained as long as your account is active; if you delete your account, we will delete your data (unless legal obligations require retention).
• Marketing data: Retained only as long as you consent to receive marketing communications; if you opt out, we will stop using your data for marketing (but may retain minimal details to honor your opt-out request).

10. Updates to This Policy

• We will post the revised Policy on our website, with a "Last Updated" date at the top.
• The changes will take effect immediately upon posting.

11. Contact Us

• Email: RedgatefurniService@outlook.com
• Registered Address: INTERNATIONAL FUN CENTER" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Fortuny 9, 01-339 Warszawa, Poland